Refund policy

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it.

  • It must include the original packaging and all accessories.

  • A receipt or proof of purchase is required.

How to Start a Return

To begin the return process, please contact us at contact@scanmarker.com.

Once your return request is approved, we will provide you with detailed instructions, including the correct return method and shipping address.

⚠️ Please note:

  • Items returned without prior approval cannot be accepted.

  • Return shipping costs are the responsibility of the buyer.

For any return-related questions, feel free to reach us at contact@scanmarker.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will review the issue and work to resolve it promptly.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • If approved, a refund will be issued to your original payment method within 10 business days (shipping fees are non-refundable).

  • Please note it may take additional time for your bank or credit card company to process the refund.

  • If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@scanmarker.com.